where great prizes and good causes get together

Chance*ster Privacy Policy

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This privacy policy sets out how "Chancester Ltd (Chance*ster)" uses and protects all information that you give to Chance*ster when you use this website, mobile apps or other web properties presented by Chance*ster.

Chance*ster is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chance*ster may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2012 and reflects current UK and European law.

What we collect

We may collect the following information:

  • name and address
  • other contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Enable Bidding transactions to be completed on behalf of the customer including payment processing, customer contact and delivering of any prize items
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which, if your browser settings allow, is placed on your computer's hard drive. Once the file is added, the cookie can be used by our website only. We mainly use cookies, when requested by you, to “Remember me” which prevents you having to log back into the site every time you switch between other sites and Chancester on your browser. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We also use cookies to make it easier for you to access the site. We may use a Facebook, Twitter or Chance*ster cookie to prevent you having to login every time you return to the Chance*ster site having undertaken another task e.g. checking your emails.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website, however, and we Chance*ster cannot be responsible for unpredictable behaviour of the site under these circumstances.

How you can control what information you share

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Decide if you wish to access our iste using facebook, Twitter or exclusively through our wn registration process
  • Determine what mailing preferences you choose to allow us to use.
  • If using Twitter or Facebook, determine which Events you wish to share with your friends on Facebook or followers on Twitter.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Chance*ster Ltd, 8C High Street, Southampton, Hampshire, SO14 2DH, UK

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.